Covid-19

Covid 19 Viewing & Market Appraisal Guidance for Vendors & Applicants

These guidance notes have been prepared in accordance with the Government guidance issued on 13th May 2020.

Viewings

We will offer virtual viewings using virtual tours initially however we appreciate this isn’t always appropriate and so below are some guidance notes to explain how we conduct the physical viewings:

Market Appraisals

We will offer virtual market appraisals using video call methods initially however we appreciate this isn’t always appropriate and so below are some guidance notes to explain how we will conduct the market appraisal:

Covid 19 Survey and Site Visit Guidance for Clients

These guidance notes have been prepared in accordance with the Government guidance issued on 13th May 2020.

Covid-19 Information For Current Tenants

In light of recent guidance with regards to the Covid-19 outbreak, we are writing to inform you of the steps that we are taking in order to tackle the spread of the virus, whilst also reassuring you about what steps to undertake in certain situations.

This is an unsettling time and keeping communication flowing is key. The situation is being monitored continually, and our business continues to run as effectively as possible. We will inform you of any necessary updates should we be affected. We are doing everything we can to minimise the risks, whilst enabling us to carry on looking after you and your home.

Routine Visits
For the areas with restrictions, these will not be going ahead for the foreseeable future, we will get in touch when we are able to start doing this once again.

What should I do if I am due to move into or out of a property?
This will continue as normal.

I am currently self isolating, what do I need to do?

Contact us with the details of when you started to self isolate so we update our records accordingly.

I have some maintenance issues which need looking at?

You must report these through https://djpnewlandrennie.fixflo.com/Auth/HomeIssueCreate

We have procedures in place to act as quickly as possible with all essential and non essential repairs during this time. Due to the current situation, we need to remind you of what we would class as an emergency;

If you have a gas leak, leave the house and phone the National Gas Emergencies number immediately on 0800 111 999.

We appreciate that some of you may be vulnerable and need to self isolate and we will help as much as we can; contact us if you need any help and we will do our best to assist if at all possible.

If you have any queries, with regards to the above, or you feel you need further information, do get in touch.